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  • How much are filters and how often do I have to change them?
    The BionTech's high-performance composite water filters are priced at $90 (tax included). In general, it is recommended to change the filters once every year. Depending on the family-size and usage, this may increase. For example, a typical family of 4 or more that drink at least 8 glasses per day will change filters twice a year.
  • Why drink alkaline water?
    Alkaline water has many health benefits, including:
  • How much is the installation fee?
    Our standard installation service fee is $60 (non-stone countertop). It normally takes between 1 ~ 2 hours to complete. For stone countertops, the installation service fee is $100.
  • How do water ionizers work?
    Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
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  • Can I put my FoodCycler in the dishwasher?
    Definitely. The removable waste bucket is dishwasher-friendly.
  • What CAN'T the FoodCycler process?
    Hard bones such as beef bones and pig bones Candy or gum Cooking oils or greases Hard pits (peaches, apricots, nectarines) Nuts and other hard shells Pineapple leaves
  • Can I add food to the FoodCycler once I've already started a cycle?
    You can, but you shouldn’t. Adding additional food waste to the unit during the cycle prevents the unit from generating 100% dehydrated compost. If you must add more waste, you will need to restart the cycle.
  • Can I use the end product in my garden?
    Absolutely! For best results, we recommend letting the by-product sit for a period of at least one week after it has finished being cycled, then mixing it in with your garden soil at a ratio of 1 part Foodilizer: 11 parts soil. Further, the healthier your food waste, the healthier your garden! Foods high in fat, oil, sodium or sugar may not produce optimal results. If you do not have a garden handy, but have a compost pile, the by-product can be added directly to your compost bin! The by-product is also completely harmless for the environment, and will not stink up your trash can if added to your weekly garbage, as it has been stripped of all methane emissions and bacteria.
  • What are the FoodCycler's dimensions?
    The FoodCycler is (W) 16" x (L) 14" x (H) 18.5 " and is 30 lbs in the box and (W) 12.5 “ x (L) 11” x (H) 13” & 24 lbs out of the box.
  • Can the FoodCycler process bones?
    The unit can process bones from chicken and fish in limited quantities, however bigger bones like beef or pig bones cannot be processed in your unit. Hard or dense food waste can wear down the inside coating of the unit's bucket, decreasing the lifespan of your unit. However, the FoodCycler's bucket is made of cast iron and is designed to last for many years under normal use.
  • Why is my FoodCycler emitting an odor?
    The unit may emit an odor if you have not properly installed the filters at the back of the machine, or if the filters have not been replaced as directed. (About every 3 months.) Also, be sure to remove the sticker on the filters prior to use.
  • What’s the cooling function?
    After the pulverization and drying phase is complete, the FoodCycler enters the cooling phase. During this time, it consumes little power, but the unit will be hot until it is fully cooled, so do not open the lid until the entire cooling phase is complete.
  • What is the FoodCycler's processing time?
    The FoodCycler takes anywhere from 2-6 hours (average 2.5 - 3.5 hours) for the food waste disposal process to completely dehydrate into its composted state. The processing time will depend on the amount you're trying to process. Please note these estimates exclude the unit's cooling time.
  • What CAN the FoodCycler process?
    Meat, fish, shellfish and poultry scraps Most fruit and vegetable scraps Cereals and grains Cheese Beans, seeds and legumes Chicken and fish bones Coffee grounds, filters and tea bags Eggs and eggshells Pet food
  • Is it okay to empty the bucket as soon as the timer says the FoodCycler is done?
    No. It is always best to let the FoodCycler complete its cool down cycle which is designed to prepare the compost for handling.
  • Can I open the lid on the FoodCycler during the process to see what's going on?
    No. The lid should be locked after starting the system to prevent the cycle from being prematurely or improperly finished.
  • What happens to the methane gasses?
    Due to the aerobic digestion process, there are no methane gasses created during the process. Any C02 emissions created throughout the process are captured by the carbon filters built into the unit.
  • What is the FoodCycler's processing capacity?
    The residential FoodCycler's processing capacity is approximately 2-3 pounds. Use the indicator line on the inside of the waste bucket as a guide.
  • What is the cost of electricity?
    The max draw on the Food Cycler is 500W. Each cycle consumes approximately 0.8kwh. The FoodCycler has built-in sensory technology that monitors the dryness and humidity of the food waste. Once complete, the unit will end its cycle automatically.
  • In limited quantities...
    Also, when processing cake, rice, starches, pasta, high sugar fruits (grapes, bananas, melon, oranges, pineapple), sauces, jams, jellies, peanut butter or fatty food waste, be sure to mix them with other food waste. If these types of food waste are processed without mixing, there's a chance that the end product can become stuck to the bottom of the bucket, and not processed entirely. If your end product comes out less than optimal, simply add more food waste and start the cycle again.
  • Why isn't the end product in powder form?
    The form of the by-product appears differently depending on the type of food waste being processed. Fish or cooked vegetables appear as fine powder form, and uncooked vegetables appear in a small cereal-like form. Cake, rice, and starches will have a thicker, chunkier texture.
  • Where should I place my Aqua Bed Warmer Water Heater?
    The Water Heater can be placed anywhere it is within reach of the AquaPad’s connecting cord. However, we strongly recommend keeping the AquaHeater less than 2 feet above or below the AquaPad to ensure consistent water circulation. Deep/soft carpets can also be troublesome for the AquaHeater if the tilt sensor (located on the bottom of the heater) cannot detect the floor.
  • Is the Aqua Bed Warmer safe?
    Absolutely! The Aqua Bed Warmer only uses heated water to heat your bed at night. It is just as safe as sleeping with a hot water bottle at night, except it will stay warm as long as you want it to. Unlike traditional electric blankets, there are no health or fire risks associated with the Aqua Bed Warmer.
  • Will the Aqua Bed Warmer Mattress Pad break or leak?
    The Aqua Bed Warmer mattress pad comprises two components: the internal tube-circulation system and the cotton/polyester-blend padding. Both components are built to endure immense weight pressure. Thus, the internal tube-circulation system will not clog or leak unless concentrated, even if sharp pressure from something like a chair is rested upon our mattress pad.
  • Is the Aqua Bed Warmer safe for my children?
    The Aqua Bed Warmer is a great and safe choice for children. However, we strongly urge all parents to take precautions when setting temperatures and runtimes. Also, we do not recommend that babies or infants sleep alone with the Aqua Bed Warmer.
  • Can I use the Aqua Bed Warmer during pregnancy?
    The Aqua Bed Warmer only uses heated, circulating water to heat your bed, so it is 100% safe to use during pregnancy.
  • How often do I have to change out the water in my Aqua Bed Warmer Water Heater?
    We recommend that you switch out the water in your AquaHeater once every 3-4 months. Directions on how to switch out your water can be found in your Aqua Bed Warmer user manual.
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