Privacy and Security Policy
(Last Updated October 8, 2018)
1. The Information We Collect
Information We Obtain from Social Media and Other Third Parties
If you register for an account with or otherwise use the Online Services through Facebook Connect or another social media website or mobile app, or use the third-party social media features through the Online Services (such as apps, tools, payment services, widgets and plug-ins) we also may receive certain personal information from these social media platforms, such as social media handles, content and other data provided.
Information We Obtain by Automated Means
Online Activity Information. We may collect your IP address, Internet service provider, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages and sections of the Online Services, number of links you click while using the Online Services, search terms, operating system, website traffic and related statistics, keywords and other data about your device and use of our Online Services.
Geolocation Information. We may collect information regarding your location (e.g., by IP address, latitude/longitude, or zip code) when you use the Online Services. In order to provide certain Online Services, we may, with your consent, collect information about precise geolocation from your mobile device, wireless carrier or third-party service providers. Your mobile device also may permit you to turn off the location services. Please note that if you decline to allow the Online Services to collect your precise geolocation, you may not be able to use all of the Online Services’ features or the offers available through the Online Services.
"Session" cookies are temporary cookies used for various reasons, such as managing page views and your shopping cart. Typically, your browser will erase session cookies once you exit the browser. "Persistent" cookies are more permanent cookies that are stored on your computer or mobile device after you exit the browser. Persistent cookies allow us to retrieve certain information that you have previously provided to us (e.g., your user ID if you ask to be remembered). The Online Services may use both session and persistent cookies.
The Online Services may also use "tracer tags," which are tiny graphic images placed on the Online Services or in our emails that allow us to determine whether you have performed certain actions. When you access these pages or open email messages, the tags generate a notice of that action to us or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions.
You may manage, block or delete cookies and other tracking technologies by adjusting your browser's security and privacy settings but, if you do so, you may not be able to use particular features of the Online Services. The Online Services are not designed to respond to “do not track” signals received from browsers.
2. How We Use Your Information
process and fulfill orders and purchases via the Online Services and keep you informed about the status of your order;
operate, administer, evaluate, develop, manage and improve our business and the Online Services (including operating, administering, analyzing and improving our products, services and Online Services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
establish and manage your account with Wellbeing;
identify and authenticate you so you may order our products and access and use the Online Services;
provide customer and technical support and respond to inquiries;
upload User Content that may include your personal information;
communicate with you by email, telephone, postal mail or through other methods regarding news updates, notices, special promotional offers, advertisements and marketing materials, our products and services, or other information which may be of interest to you;
communicate about, and administer participation in, special events, programs, promotions, offers, surveys, focus groups and market research;
perform data analytics (including market research, trend analysis, financial analysis, and anonymization and aggregation of personal information);
manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes;
increase and maintain the safety and security of our products and the Online Services and prevent misuse;
notify you about product safety and recall information, such as reporting adverse event, communicating product recall;
protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.
Third-Party Analytics Services
We may use third-party web analytics services in connection with the Online Services, such as Crazy Egg, Google Analytics, Optimizely and SOASTA mPulse and other analytics providers. These service providers use automated technologies to collect data (such as IP addresses) to evaluate use of the Sites. To learn more about Google Analytics’ privacy practices, please visit https://www.google.com/intl/en/analytics/learn/privacy.html.
3. Sharing Your Information
Wellbeing may share your personal information with third parties under the following circumstances:
Affiliates and Subsidiaries
We may share your information with any of our parent companies, subsidiaries, or other companies under common control with us.
When we engage a service provider to perform certain business-related functions, we provide them only with the information that they need to perform their specific function. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We may disclose your information if required to do so by law, or in the good faith belief that such action or disclosure is necessary or appropriate to (i) operate the Online Services, (ii) comply with any legal obligation, report unlawful activity, cooperate with law enforcement, or protect against legal liability, (iii) protect and defend our legal rights, property, personnel, suppliers, sponsors, agents or licensors, or (iv) protect the personal safety of users of the Online Services or the public.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a corporate sale, asset sale, merger, acquisition, reorganization, joint venture, divestiture, dissolution, liquidation or similar event).
Wellbeing may disclose your personal information to third-party marketers (who may combine such personal information with their own records, and records available from other sources), for their own direct marketing purposes, and the direct marketing purposes of other third-party marketers. If you wish to opt-out of sharing your personal information with third-party marketers for their own and third-party direct marketing purposes, please unsubscribe.
Wellbeing may directly, or indirectly through service providers, serve personalized advertisements for Wellbeing products, services and programs when you use the Online Services and other sites. Wellbeing and our service providers may use your personal information collected during your use of the Online Services to select advertisements, perform cookie syncs, and otherwise combine and compare your information with other databases for Wellbeing's commercial purposes. You may opt-out of the tailoring of advertising based on information we obtain. To learn more about the use of your information, or to choose to not have your information used by our third-party advertising partners, please visit www.aboutads.info/choices,www.networkadvertising.org/choices/ and http://preferences-mgr.truste.com/. In the European Union, please visit www.youronlinechoices.eu
You may opt out of receiving promotional emails from us regarding new features, services and special offers when registering for an account by unchecking the box that asks whether you would like to receive email updates.
You may unsubscribe from receiving promotional emails of certain types (or a company-wide unsubscribe) at any time by using the Unsubscribe page on our website; click here to unsubscribe. Please pay careful attention to the various options for unsubscribing. You may have the option to unsubscribe from one or more special interest lists or unsubscribe from all promotional emails.
When you receive a promotional email from Wellbeing, it may contain a link that allows you to unsubscribe. If you decide to use this opt-out link, you may no longer receive special offers, valuable coupons, new product introductions and informational health and wellness newsletters from Wellbeing via email or direct mail; however, you will continue to receive non-promotional emails and direct mail from us, such as order confirmations.
You may opt-out from promotional emails from us by calling Customer Care advising an associate that you wish to opt-out.
Customer Care Phone: (604) 329-5864
We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure or use. When creating an account with the Online Services, you are required to establish a password. To maximize your level of protection, you should choose a password with at least 6 characters, using a combination of letters and numbers. We recommend that you not disclose your password to any other person. You are solely responsible for maintaining the secrecy of your password and account information, and for all activities that occur under your password or account.
7. Accessing and Correcting Personal Information
8. Retention of Personal Information
9. Legal Basis for Processing European Individual's Personal Data
The applicable legal basis for which we process your Personal Data includes:
Based on your consent
In some cases, we may ask you for your consent to collect and process your Personal Data. If you choose to provide us with your consent, you may later withdraw your consent by contacting us as described in the “contact us” section below, or please click here to unsubscribe.
Compliance with applicable laws or performance of a contract
In specific circumstances, we may need to process your Personal Data to comply with a relevant law/regulation or to fulfill our obligations under a contract to which you are subject. Where we process your Personal Data to meet our legal obligations, you will likely not be permitted to object to this processing activity, but you will usually have the right to access or review this information unless it would impede our legal obligations, for example, alerting you about product safeties in compliance with applicable food, daily supplement, drug, etc related laws and regulations. Where we are processing to fulfill our contract obligations under a contract where you are a party, you might not be able to object to this processing, or if you do choose to opt-out or object to our processing, you voluntarily forfeit the relevant contractual obligations that you are owed.
Our legitimate interest
We may process your Personal Data based on our legitimate interests in communicating with you and managing our interactions with you regarding our products and services, scientific research, and education opportunities. You have the right to object to such processing of your Personal Data. You can inform us your objection by contacting us as described in the “contact us” section below, or please click here to unsubscribe.
The Online Services are not intended for use by children under the age of 13. Wellbeing does not knowingly collect or use any personal information from such children. If you are under the age of 13, do not submit any information through the Online Services. If we learn that we collected personal information from children under the age of 13, we will take steps to promptly delete that information. If you believe that a child under age 13 may have provided us with personal information, please contact us at email@example.com
12. Privacy Practices of Third Parties
13. Data Transfers
By submitting personal information to us, you understand that this information will be transferred to Wellbeing in Canada [or other countries]. If you do not want your personal information transferred to Canada [or other countries], please do not submit any information to us or otherwise use our products or services.
14. European Privacy Rights
Right to update and access your information
You have the right to update your personal information at any time by logging into your online account or contacting us at firstname.lastname@example.org. You have the right to request a report concerning what personal information we collected and whether we shared any of your personal information with a third party for what purpose thereof. To request such a report please contact us at email@example.com.
Right to limit the use and disclosure of personal information
You have the right to limit the use and disclosure of your personal information. As previously disclosed, you may opt-out from receiving promotional emails from us regarding new features, services and special offers when registering for an account by unchecking the box that asks whether you would like to receive email updates. You may unsubscribe from receiving promotional emails of certain types (or a company-wide unsubscribe) at any time by using the Unsubscribe page on our website; please click here to unsubscribe. You may opt-out from promotional emails from us by calling Customer Care advising an associate that you wish to opt-out.
Customer Care Phone: (604) 329-5864
You have the right to have us delete all the personal information about you. You also have the right to have us transfer your personal information to a third party you so designated. Please submit such requests to firstname.lastname@example.org.
15. Contact Us
Wellbeing, Customer Care Department
PO Box 56559 Lougheed Mall PO
Burnaby, British Columbia, V3J 7W2
©2018 Wellbeing (0616695 BC LTD) All rights reserved.