1. Payment Methods and Billing
2. Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your credit card or other approved method of payment will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in Product or pricing information; Product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.
3. Order Returns
Customers may return unopened merchandise and in its original packaging purchased from any Wellbeing channel to Wellbeing store within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging. Opened or used products, or any items marked as non-refundable/Final sale are not within our return policies. If the returned product(s) are damaged or unsalable then it is not eligible for full/partial refund and will be further examined by our customer care/shipping department. With receipt and identification, customer will receive the return in the original form of payment. Without the receipt, customer will receive a merchandise credit valid for 30 days.
For more information, see our Return Policy.
4. Shipping and Handling
Currently, Wellbeing only offers shipping within Canada. You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. In the event that any Product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the Product to us or in re-sending the Product to you.
Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error.
We will arrange for shipment of the Products to you. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packaging, shipping and delivery of your Products.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
6. Pricing or Typographical Errors
We work hard to provide accurate Product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or Product information, Wellbeing shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
7. Quantity Limits and Items for Resale
Wellbeing reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Wellbeing also reserves the right to prohibit sales to dealers.
8. Additional Terms
Additional terms relating to certain Products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) will be posted on any of the Sites’ on the pages describing the Products.
9. Contact Us
Wellbeing (Attn: Customer Care)
PO Box 56559 Lougheed Mall PO
Burnaby, British Columbia, V3J 7W2
Hours of Operation:
Mon - Sat: 9am - 7pm PST